Customer Support Department

Hours
Mon - Fri
7:00AM - 9:00PM
Sat - Sun
7:00AM - 6:00PM
(GMT+2)



Return Address

official watch Returns:
4th Floor, Building C, No. 2, Shangxue Technology Park 1st Road,
Bantian Street, Longgang District, Shenzhen ,Guangdong province
COUNTRY: China.

Return Policy

We know that sometimes a product breaks, or you get your product and you're just not happy with what you bought. That's Where We Can Help!

If I buy something from wt, can I return it?

Yes (with just a few exceptions). We know that sometimes you buy something that doesn’t work out the way you had hoped, and for that reason we did our best to make a return policy that is helpful for you.
Steps To Take When Returning A Product
Step #1 - Contact our Customer Support Department and request a refund/replacement. (Please let us know what's wrong with the product so we can make sure we address this issue going forward). Please provide our Customer Support Department with you Full Name, Email, And product you are wishing to return/replace so we can look up your order and verify your purchase. Please send all this information to info@official-watch.com

Step #2 - Re-pack your product safely and securely into a box or envelope. Please include a written note inside the package detailing the contents of the package and why you are returning it. (We recommend using the same packing material used when you received the package).

Print return.pdf note


Step #3 - Send your package to our Return Address (You can find our return address on this page). To better help assist our Customer Service Department, and ensure you receive a refund on time - please send your return tracking number to info@official-watch.com adding your full name and email into email.

Step # 4 - Once we receive the product you have sent and inspect it for damage or determine the cause of damage (All returned items must be in their original state and deemed by wt to be unworn/undamaged before they can be accepted for a refund) refund your purchase. You should receive payment in 2-3 working days.
All Customers Purchasing From eSmart:
Customers have a maximum of 90 days from the date their order to claim their package as lost in order to receive any sort of compensation regarding their order.
** Please Be Advised refunds will be sent to the card-issuing bank within five business days of receipt of the returned item. Please contact the card-issuing bank with questions about when the credit will be posted to your account. No exceptions will be made on where to refund the purchase, all refunds will be issued back to the method of payment used when making the purchase. **
*** eSmart Does Not Pay For Return Shipping. If You Wish To Return An Item, You Are Responsible For Shipping It To Our Company Address Provided on this Website **
**** wt Is not responsible for any lost/damaged items during shipping ****


Return Address

official watch Returns:
4th Floor, Building C, No. 2, Shangxue Technology Park 1st Road,
Bantian Street, Longgang District, Shenzhen ,Guangdong province
COUNTRY: China.